Ganesh Shankh

Dear Surbhi;

I’m truly sorry to hear that your package arrived empty. This clearly does not reflect the experience we aim to provide, and I completely understand how frustrating and disappointing it must have been. You were absolutely right to be upset.

I’d like to resolve this for you as quickly as possible. Could you please share your order ID or any related details (such as order date or your name as listed on the order)? With that information, I can immediately investigate what went wrong and ensure we either resend your item or provide a suitable alternative.

We take full responsibility for this mishap and are committed to making it right. This isn’t something we want to ever happen again. As part of that commitment, we’re reviewing our packing processes to prevent similar errors in the future.

Please reply at your earliest convenience—our goal is to resolve this for you within the next 12 hours.

Once again, I apologize for this inconvenience and appreciate your patience. We genuinely value your business and hope to restore your trust.